Re-enabling a Canceled Order
Issue: A previously canceled order needs to be re-enabled.
Solution: Canceled orders can't be re-enabled in myBLDR.
An Order Stays in "Order Processing" Longer Than Expected
Issue: An order is in "Order Processing" status for an extended period without advancing.
Solution: The status updates automatically as the ERP processes the order, and some delay is normal. Check the myBLDR status page first for any known ERP issues. If there is no active incident and the order has been stuck for several hours, the delay is likely on the ERP side. Submit a help desk ticket with the order number so the issue can be escalated to the ERP support team.
Modifying Quantities and Pricing During Ordering
Customers can't modify quantities or pricing during the ordering process. Only BFS team members can make these changes. Customers must request changes through their sales rep.
Placing a Repeat Order
myBLDR doesn't have a dedicated repeat order feature. To place a repeat order, create a new quote, re-import or re-upload the same data, then publish and submit the order.