Can't Access the Material List After Moving a Job
Issue: The material list returns an unexpected error after a job is moved to a different account.
Solution: Moving a project between accounts can take time, especially for projects with many details, such as quotes. Exit the project, wait a few minutes, and return to it.
Unexpected Error on the Dashboard
Issue: The dashboard displays an unexpected error.
Solution: Access account information through the Customers module while the issue is being resolved:
Go to the Customers module.
Search for the customer account.
Select the account.
Return to the Dashboard module.
Known Issues with Retrieving Quotes
Issue: Quotes aren't retrieving as expected.
Solution: Check the myBLDR status page for current known issues: https://mybldr.statuspage.io/
Taxes and Fees Missing After Importing a Trend Bid
Issue: Taxes and fees don't appear after importing a Trend bid using the linked quote option.
Solution: Taxes and fees aren't available for Trend BP bids at this time.
Where can I find more information about SPIFF?
SPIFF is the incentive program that is in place for OSR/ISR to use myBLDR. You can find information about SPIFF in the BFS SharePoint Digital Resources Section. If you are having trouble with a project, you can also contact [email protected] for help.